Cancellation, Rescheduling, and Refund Policy
The Social Deep, LLC / Seasons Change reserves appointment time, preparation time, and scheduling availability based on the service selected. For in-person services, reserved time may also include travel planning, drive time, and location coordination.
Cancellations made 72 hours or more before the scheduled appointment will receive a full refund.
Cancellations made 48–71 hours before the scheduled appointment will receive a 25% refund.
Cancellations made 48 hours or less before the scheduled appointment are non-refundable.
Refund timing is based on when The Social Deep, LLC receives the cancellation request, not when the client intended to cancel. Cancellation notice should be sent in writing by text, email, or the approved scheduling/contact method.
Rescheduling may be available when requested in advance, but is based on availability and is not guaranteed. When approved, eligible payments may be transferred to a rescheduled appointment instead of refunded.
No-shows are non-refundable. Late arrivals do not extend the appointment time, and the appointment will still end at the originally scheduled time unless otherwise agreed in writing.
For in-person appointments, travel expenses, lodging, parking, materials, approved outside costs, or other expenses already incurred may be non-refundable regardless of cancellation timing.
Urgent, same-day, next-day, final-moment, or schedule-displacement appointments may have limited cancellation flexibility. Once accepted, these appointments may be non-refundable unless The Social Deep, LLC agrees otherwise in writing.
If The Social Deep, LLC must cancel or reschedule due to illness, emergency, safety concerns, weather, travel disruption, or another unavoidable issue, the client may receive a refund for the appointment not provided or may choose to reschedule based on availability.
Emergency, illness, safety, weather, or hardship exceptions may be reviewed case-by-case at the discretion of The Social Deep, LLC. Exceptions are not guaranteed and must be approved in writing.
Package services, prepaid service blocks, and specialty support arrangements may have additional cancellation, rescheduling, travel, or refund terms listed in the quote, invoice, payment agreement, service agreement, or welcome materials.
This policy is non-negotiable.
Cancellations made 72 hours or more before the scheduled appointment will receive a full refund.
Cancellations made 48–71 hours before the scheduled appointment will receive a 25% refund.
Cancellations made 48 hours or less before the scheduled appointment are non-refundable.
Refund timing is based on when The Social Deep, LLC receives the cancellation request, not when the client intended to cancel. Cancellation notice should be sent in writing by text, email, or the approved scheduling/contact method.
Rescheduling may be available when requested in advance, but is based on availability and is not guaranteed. When approved, eligible payments may be transferred to a rescheduled appointment instead of refunded.
No-shows are non-refundable. Late arrivals do not extend the appointment time, and the appointment will still end at the originally scheduled time unless otherwise agreed in writing.
For in-person appointments, travel expenses, lodging, parking, materials, approved outside costs, or other expenses already incurred may be non-refundable regardless of cancellation timing.
Urgent, same-day, next-day, final-moment, or schedule-displacement appointments may have limited cancellation flexibility. Once accepted, these appointments may be non-refundable unless The Social Deep, LLC agrees otherwise in writing.
If The Social Deep, LLC must cancel or reschedule due to illness, emergency, safety concerns, weather, travel disruption, or another unavoidable issue, the client may receive a refund for the appointment not provided or may choose to reschedule based on availability.
Emergency, illness, safety, weather, or hardship exceptions may be reviewed case-by-case at the discretion of The Social Deep, LLC. Exceptions are not guaranteed and must be approved in writing.
Package services, prepaid service blocks, and specialty support arrangements may have additional cancellation, rescheduling, travel, or refund terms listed in the quote, invoice, payment agreement, service agreement, or welcome materials.
This policy is non-negotiable.